Long story short, Freelancer.com stole me $2000! I completed 2 big projects, one translation project worth $650 and a fully developed website worth $1350. When the funds were released, I decided to open up another account with freelancer.com, to bid on translation jobs only with one account and development jobs with the other account. 2 days later, freelancer.com closed both of my accounts, explaining me that I breached their Terms and Conditions by opening the other account. I apologized and requested the funds to be released to my paypal account. Below their answer:
Thanks for mailing us back.
Note that in the event of termination, Users found in violation of the User Agreement will not receive any credit or payment from Freelancer.com. Without limiting Freelancer.com's other remedies, to the extent you are in violation of this User Agreement, you must pay Freelancer.com for all fees owed to us and reimburse us for all losses and costs (including any and all Freelancer.com employee time) and reasonable expenses (including legal fees) related to investigating such breach and collecting such fees. You agree that Freelancer.com is entitled to deduct such charges directly from any existing balance in the offending Account, or any other Freelancer.com Account owned by you. Kindly review our Terms & Conditions for additional information.
We hope for your understanding.
They are not only stealing my money, but also send threatening emails. If you read between the lines, they are telling me: "Stop bothering us, or we will send you an invoice even higher than your account balance".
I filed a legal complaint against them.
Folks, do yourself a favor, and never ever use this scam.
UPDATE 20 MAR 2014:
The below response from Marcus (Freelancer.com Staff) is nothing else than a standard canned response by freelancer.com. With this kind of response, they want to make the reader of the reviews believe that they actually care, which they don't. After having received this response, I have contacted freelancer.com support (not Marcus, but the normal support mail), where I have been told that Freelancer.com Staff is no longer available for discussions with me. Again, nice one guys! I filed an official complaint today with the official government driven complaint institute ACCC. For all of you guys interested in filing a complaint, please visit www.scamwatch.gov.au
This is only the first step I am undertaking, I am also in contact with an Australian attorney and will go the hard way and sue the company. Hopefully we can get enough complaints to get this scam closed down by the Australian government.