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bella t.

Contributor Level

Total Points
81

1 Review by bella

  • PLNDR

3/10/15

I ordered a lot of clothes from them. They NEVER contacted me to tell me that it was back ordered. I decided to finally cancel and request a refund mid-Feb 2015. It is now almost a full month that they have NOT returned my e-mails or "live chat." The damn chat isn't even "live!" I keep getting bull$#*! excuses on how they're slow. Here's the recorded posts they give every customer: Dear Karmaloop & PLNDR Fam,

Thank you for contacting us!

Due to high contact volume we are experiencing delays in response time. For the time being, we ask that you allow 3-5 days for a response from our support staff. We hope to be caught up in the next week or so and will be back to our normal 24 hour response times. Please refrain from sending multiple requests as it will only slow down the progress we are making through the backlog.

Also, you may have noticed that our phone lines are not operational now. We are currently restructuring out customer service department to better serve you. We have brought our customer service team back in house to deliver higher quality support to you, our customers. For the time being we are only available through Live Chat and Email.

Don't panic if you don't hear from us right away, we will get back to you as soon as possible.

As always, thank you all for your support and patience;

Customer Support

A whole month of getting this message?! Seriously! I'm over this crap. The only problem I'm facing is that I do not know what to do to get my money back since I paid through PayPal. I think this company is SHADY as hell. I hope this company gets shut down for being the criminals that they are!

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