I am in love with this hair! It arrives in 3 days! It is so soft and has no smell! It came a little wavy, so I straightened it to match my natural silky straight hair. That is perfect. I washed it yesterday and I let it dry naturally, no blow dryer. I even got a call from a customer service representative the day that I received the hair to make sure the order arrived. I am blown away by the customer service and the quality of this hair! It matches my transitioning hair perfectly!