What horrible customer service! I ordered these for my son for Christmas who was very excited about them. They worked just fine but were too small. Now I ordered them in the beginning of December but since they were a Christmas git he obviously didn't get them until December 25th. I tried to exchange them for a bigger size and they told me it was outside of their 14 day return policy! They are brand new still in the box never even worn and I'm not even trying to return them I just want to exchange them. So there goes over $30 in the trash and a pair of shoes my son can only look at! I wish I had read the reviews before ordering anything!