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belc

Bel C.

Contributor Level

Total Points
81

1 Review by Bel

7/27/15

I ordered a pair of cheap $14 sunglasses (plus $7.95 shipping!)from the site which had really bad product descriptions. Upon receiving the sunglasses, one of the lenses had 2 scratches on them. When I chatted with their customer service, I was told to take pictures of the glasses and send to them. When I explained that the lenses are MIRRORED, and I can't get the scratches to appear in photographs because they are, again, mirrored, it took them 10 minutes to come back to me and basically reiterate that I should photograph the scratches. I kept asking HOW can photograph them to show the scratches and was getting no answers. After 28 minutes on the same topic with no moving forward, I closed the chat window and basically owned up that I tossed $22 on a terrible site that I would never shop at again. They need to do a better job of item descriptions and most importantly, customer service.

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