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I have 3 products ordered in Aug, still have not received them. JTV had been sending me items since 11/2016 to proper address, All of a sudden for some reason converted my address back part of an older address, but my street # only. Talking with a rep about not getting products he told me sorry shows shipped nothing they will do about it. I've talked w/post office here they showed me label from a picture they took because JTV had my street# correct but nothing else. What gives, needless to say JTV doesn't have my business anymore. And somewhere my products are either lonely or on someone elses wrist and fingers!
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Hello Be, our agents always verify the shipping address before completing an order, we apologize if there was confusion in regards to where your items needed to go. We always want to make sure you're taken care of and could always double check your account for you if you want. You can contact us either by phone at 800-619-3000 or by email at customercare@jtv.com.