Becky S.

Venus is horrible all the way around. I ordered a bikini in January and the top was too big. I tried to exchange it for a smaller one. I checked my account and it said it shipped. After waiting 2 weeks, I contacted them and they said that they had run out of that size and would refund my account. It took quite awhile to have them credit my account.
I also wanted to return the bottoms, since I didn't have a matching top. I chatted online and they said they would mail a return label within 7 business days. This has been 2 months ago and still no return label.
I decided to give them another chance, this week I placed and order and had the order shipped in 2 business days. It arrived, but had no return label. I kept a few things, but I need to return quite a few things. None of it fit well, most of the things I purchased feel cheap and not at all how they are described. There shoes also are true size, they are way smaller.
I contacted customer support for a return label and they said it would be 7 business days. I explained what happened before and they didn't seem to care. They just said the shipping label will be sent out in 7 days.
Other retailers allow you to print out a return label and make it very easy to return items.
I will be making copies of my return stubs and will watch this like a hawk.
It's super obvious that Venus doesn't care about their customers and only want your money. They don't care if you like the product and are satisfied.
Needless to say, I will never purchase another item from Venus again!