Becky R.

I booked 2 hotels for the same weekend through Travelocity, but canceled one immediately after. I then called Affirm to make sure they knew it was canceled. I was still charged and told to pay regardless. This was April. Every few weeks, I called to check the status of the cancelation because I was still being billed. They told me until Travelocity refunds them, there was nothing they could do. Then a manager gets on the phone and stays on over an hour while we were on 3way with Travelocity. I was asked to show proof of the refund. Travelocity then told me they would get back with me because they could not find the refund to Affirm.
I went ahead and paid it because I was threatened for it to be reported to my credit bureau. I was told once I sent the proof of the refund, I would get my money back. Travelocity didn't get back with me so I followed up again in September. They then emailed me what Affirm needed. Proof of the refund and the last 4 digits of the card it went on. I SENT WHAT THEY ASKED FOR. Now Im going into October and theyre still saying there is no receipt of refund and not even A NOTE ON MY ACCOUNT ABOUT IT. Affirm is STILL saying they fight get a refund and to contact Travelocity. Ive called them over and over again and I keep being told Affirm got their money back... but now Affirm won't give me my money back. I just got off the phone with a supervisor and she basically told me Im out of luck because they have no record of Travelocity refunding them. I paid them $300... and I guess I gotta just chuck it up as a loss... DO NOT USE AFFIRM. They are TERRIBLE.