Becky R.

134 days later...
This is a joint review for both Emirates and Opodo. Both companies are in my opinion as bar as each other and don't care about their customers once they have their money.
Myself and my husband both key workers, myself and staff nurse for nhs and my husband a supermarket supervisor were in Australia in March when we received an email from Emirates to say our return flight was cancelled sorry for any inconvenience. This inconvenience being stuck on the other side of the world with not suggestion of them giving is any support to get back to the UK. No contact number given, no email address and not one email from opodo about this cancellation. Our flight was Emirates airline but booked through opodo. Which I will never do again.
We then spent the next week on the phone to Emirates and opodo. To get through to anyone took hours. Sometimes 6+ hours, listening to the most irritating songs for this long certainly did no good for our mental well being.
When we eventually got through to both companies we would the be told by emirates it had nothing to do with Emirates or be told by opodo it had nothing to do with them to contact Emirates instead. The frustration of this was awful. We couldn't get anyone anywhere to help us. We continued to get passed from pillar to post.
By this point the British government had made an announcement that airlines were to allow passengers to transfer to other operating airlines for little to no fee. Again another day waiting for Emirates to answer their phone. Explained this to Emirates and how qatar were currently the only airline operating for us to get home. Emirates uselessly stated that they would allow us to transfer to any airline but for POLITICAL reasons would not allow us to transfer onto a qatar airline flight. This is absolutely ridiculous. They care no amount at all for their customers safety and well being. We were desperate to get home safely. And with every phone call and day passing we got more and more frustrated, upset and scared. Both opodo and emirates have proven to be absolutely useless and their customer service skills are terrible. Once they have your money they could not care less.
We eventually managed to get a flight home which we had to pay full for.
So on the 2nd April we phoned opodo again to start the refund process. At this stage we were informed by opodo that Emirates have stated 90 days will be the wait for any sort of refund. So then began the wait for 90 days.
We are now at day 133. We have since contacted Emirates who say again it's upto opodo. We have also contacted opodo on a couple of occasions, one of which we were told within 3 days we would receive an update of our refund. I was reassured this would definitely happen. SHOCK. No update within 3 days. So another phone call. Yet no further forward as they say they can't do anything until they hear from Emirates.
So currently myself and my husband and £1500 out of pocket as we had to get our own flight home organised. If it had been upto opodo and emirates we would still be stuck in Australia with no accommodation, no money and no wages.
I would advise everyone to avoid both of these companies unless you want to be out of pocket and feel very unsafe on your holiday.
I dread to think how much longer we have to wait for any sort of contact or refund. But 90 days is now 133 days so let's see.
Absolutely useless terrible companies
EMIRATES and OPODO