Becky E.

This company is shady and disorganized. Some samples are good and some are cheap, and I'm usually bored with what they send me. I also do Ipsy and Sephora play, Sephora being the best of the 3.

Why I will never subscribe to Birchbox again:

-it took 4 months and 3 emails to finally get a refund on some makeup I returned via mail! I think they were hoping I'd forget and they'd get to keep my money.

-they falsely advertised what colors come in their LOC liquid eyeshadows, replacing the purple with the most pale color (I bought it because I wanted to try the purple). Very disappointing.

-they do not have a phone number to call, and emailing them takes a long time to hear a response.

-their promotions (get a whole year for $x) wasn't actually made available for several month after their email. I contacted them to ask and never heard back.

-apparently my loyalty points expired earlier than their email said they would, but hey you can't contact them right away so I guess you just don't get them.

-I tried to delete my credit card and it's not straight forward... they make you enter a new one before deleting the old. I don't want them to renew another year of subscriptions so now I have to hope somebody actually contacts me. What a headache and joke this company is.

-this company needs to get itself together. If they fixed those dishonest things, it would be a better experience.