One person gave a review that Craftsy has contests and never announce winners. I happen to be the winner of their $500 spending spree. I saw my name posted on their blog and a couple of the staff members emailed me to congratulate me. They were sooooo helpful to me and went above and beyond what they needed to do to help me.
As far as ordering from them, I have ordered from them and have been completely satisfied with their service.
I've also purchased many of their classes, some on sale, some not, and I have been happy with almost all of them. There was one class that I know of that had lots of complaints that there wasn't much to it. To the purchasers of that class, Craftsy gave another class of their choice to "make it up" to them.
I can't say enough good things about Craftsy. They are not perfect and there is no way any business can please everyone, but I think they try their best. I say... take negative reviews with a grain of salt. Remember that people who have had a bad experience are more likely to express their feelings than the thousands of people who have good experiences. That's just the way human nature is.
Hi Becky! Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.