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Becky B.

Contributor Level

Total Points
82

1 Review by Becky

  • Oneflare

5/7/19

Absolute rubbish service from a worker's point of view. Do not fall for this scam. Fake leads that are a waste of my time and money, plus they won't let me cancel my account until all my credits are used up. If you're looking for work, just use Airtasker. At least 95% of the jobs on there are real.

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Jenny A. – Oneflare Rep

Hi Becky,

Thankyou for taking the time to leave us some feedback.

I'm sorry to hear that you feel you aren't receiving genuine leads through Oneflare. Our purpose as a business is to match customers to experts across Australia, so we too share your frustration when customer aren't responsive.

To combat disingenuous leads we have designed a detailed job form that requires thought-through information from the customer. We also ask for the customers' contact details so that you may contact them directly to gain a better understanding of their needs. If a lead displays that the email or phone number has been Verified, this means the customer has gone out of their way to confirm their contact details are correct and will be more likely to respond.

If you're a Premium business, you can request refunds for unresponsive customers. All businesses will also receive a refund if the customer indicates they're no longer going ahead with their job.

You can definitely close your account if it still has credits on it, however, we would have advised you to use them up before you closed your account so that you didn't waste the credits you paid for. If you're still wanting to close your account now, please let us know at support@oneflare.com and we can get that completed for you.

Becky Has Earned 2 Votes

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