Bought a mattress for a tenant in a rental property and he said it was so soft we could feel the bed slats through the mattress when he sat down on it. I rang to ask to return the mattress and while they agreed to accept the mattress back, I have to pay for a courier to return an item that isnt fit for purpose. Hardly fair. The lady on customer services simply said ' no offence but-its an entry level mattress, what did you expect?'. Very helpful. I expect it to be better than an IKEA mattress i'd usually buy for £85! Won't be shopping here again.