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I purchased a sunscreen from dermstore only to realize that the sunscreen has been opened or even used. There were brown spots inside the cap and the sunscreen isn't even sealed. I've used this sunscreen before and I remember that the one I had came in with a seal. I contacted the brand and confirmed all of their sunscreen product comes in sealed. I have a feeling that dermstore resell their returned/ used items and would try their luck hoping people wouldn't find out. Please make sure if the items you purchased from dermstore come in sealed or not. If I hadn't used this sunscreen before I wouldn't know that they sold me an opened one.
Becca T.'s review of Dermstore earned 4 Very Helpful votes
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Dermstore sells items they don't actually have in stock and take payment. Then when you inquire...
Our customer service team has reached out to the customer with an apology and a resolution and restitution for the trouble this may have caused. At Dermstore we strive to give our customers the best experience as well as the finest beauty products. For any inquiries please feel free to reach out to our consultants at 1.800.213.3376 or via email at service@dermstore.com.