Becca J.

The clothing quality is hit and miss. Return policy is crap. You have to pay for return shipping and then you only get merchandise credit. For the high prices one pays, one should be able to get a full refund! $70 pajama sets deserve better return policies. Take your chances elsewhere.

This site is full of useful information, and it helps solve mysteries of what going on with your kid. When my daughter was around 9 months old, she got constipated. So I called the nurse at her pediatrician's office. She told me that as long my daughter didn't have a fever and still had wet diapers, I shouldn't be concerned. However, my kid was in pain, and that just wasn't sufficient foe me. I went to American Academy of Pedicatrics' website and searched for infant constipation. This is when I learned a little apple juice would loosen that stool right up, and she would be healed of her affliction. There was an explanation as to why the apple juice or prune juice would work, like the science behind it, I guess you could say. I have just found this website extremely helpful, and it's saved me a few trips to the doctor!

I enjoy shopping from the Bath and Body Works website almost as much as the brick and mortar stores. The site is easy to use, you can get new fragrances as well as "retired" ones, good coupons are available on the website, and shipping is fast. They have a flat rate shipping of $5.99, but most of the time there's a coupon for free shipping or 20% your entire purchase, etc. You can make free returns to the stores, which a readily available. Also, they WILL take something back you've used but didn't like. Great company, great website!

I think my biggest problem is that I have to pay for return shipping if I order online. I can't return items to a store of I ordered them online, which isn't standard. So there's no way to get a full refund.

Since Amazon attempts to be a one-stop shop, you don't always get the best. Third party vendors make it more difficult to shop for or return items because each seller has different policies regarding shipping. It's not all upfront, and the appearance of the Amazon site doesn't change when you pick items from vendors versus Amazon. Like there's no signal that says, "Hey, you're buying from Amazon, you're buying from BooksAhoy, CrapShoesAlabama, and ConnorY1983. Is that ok? They will charge you for shipping, they will charge you to return the items you buy, and these guys ARE NOT fulfilled by Amazon." Also, Amazon desperately wants you to be a Prime Member, raising the cost of free shipping from $25 to $35 to $49. Now, that doesn't include books, either. You have to spend $25 on books alone to get free shipping on books. And still find stuff adding to $49 to get free shipping on the entire order, that is if you don't have Prime. It's just not customer-friendly anymore.

Great products, great service. Easy site to use, easy returns. I love it!

I haven't had any issues with returns or customer service, as many of these complaints have been.
Mostly, my issue has come from the clothing or accessories. I'm plus-sized, so the places I can shop for items that are cute or on trend can be difficult. I feel that ModCloth has Lane Bryant and Torrid prices with three year old, cotton/polyester blend, dumpster erosion quality. I've had shirts come apart after one washing, skirts not fit despite what the size chart says the size is, or items that are simply not flattering. The size chart is joke! Since ModCloth gets items from tons of different vendors, and the sizing isn't customized to the vendor's sizing, it's impossible to know what you're getting. Also the majority of the time, the brands aren't listed in the description, so you can't investigate more about it to see if that's an item that could work for you. You know, since ModCloth isn't doing that footwork for you, you'd think they'd make it possible for you to do it. I bought earrings for $14.99, and they came unglued after a few days. So, there seems to be very little quality control, just pretty pictures and clever names attached to items you wouldn't have even given a second glance to if you'd seen them in person. However, it's online, so you take chances and trust pictures. The majority of the ModCloth merchandise proves itself to be inferior. To give ModCloth its due, I have had some successes. And I continued to buy from the brands that worked, but it shouldn't be a situation where only about 25% of the time the clothes or accessories you get are good. And I mean only good, not exceptional, and, generally, not worth the price. With ModCloth, you're paying for wonderful pictures and clever names; you're buying the fantasy. Because after several purchases, it's become evident the quality of the products DOES NOT live up to how they are advertised.