I haven't had any issues with returns or customer service, as many of these complaints have been.
Mostly, my issue has come from the clothing or accessories. I'm plus-sized, so the places I can shop for items that are cute or on trend can be difficult. I feel that ModCloth has Lane Bryant and Torrid prices with three year old, cotton/polyester blend, dumpster erosion quality. I've had shirts come apart after one washing, skirts not fit despite what the size chart says the size is, or items that are simply not flattering. The size chart is joke! Since ModCloth gets items from tons of different vendors, and the sizing isn't customized to the vendor's sizing, it's impossible to know what you're getting. Also the majority of the time, the brands aren't listed in the description, so you can't investigate more about it to see if that's an item that could work for you. You know, since ModCloth isn't doing that footwork for you, you'd think they'd make it possible for you to do it. I bought earrings for $14.99, and they came unglued after a few days. So, there seems to be very little quality control, just pretty pictures and clever names attached to items you wouldn't have even given a second glance to if you'd seen them in person. However, it's online, so you take chances and trust pictures. The majority of the ModCloth merchandise proves itself to be inferior. To give ModCloth its due, I have had some successes. And I continued to buy from the brands that worked, but it shouldn't be a situation where only about 25% of the time the clothes or accessories you get are good. And I mean only good, not exceptional, and, generally, not worth the price. With ModCloth, you're paying for wonderful pictures and clever names; you're buying the fantasy. Because after several purchases, it's become evident the quality of the products DOES NOT live up to how they are advertised.