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Order nr. *******
I cancelled an order right after shopping. Customer Service told me via life chat, I would get my refund within a few days. 4 days later I got info, that the order was shipped.
Endless conversation via e-mail. They keep telling me, because the order has been shipped, they can only refund me, when they have got the parcel back from me.
Until now nothing arrived and no refund got.
Update Jan 4th:
As asked by Banggood I sent detailed information to *******@banggood.com on Jan, 2nd.
Till today I got no answer!
Bea S.'s review of Banggood earned 2 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Bea S,
Sorry for the inconvenience caused.We need to explain that if you contact us to cancel the order before it is shipped, we will surely refund you. Could you please send your order number and the screenshots of the conversation between you and our live chat to complain@banggood.com?We will investigate your case and if it was because we failed to cancel your order before it was shipped, we will give you a refund quickly.We are ready to hear from you and will apply ourselves to improve our service.
Best regard,
Banggood Team