Ben T.

I made a big purchase at Overstock.com last year. Merchandise took almost a month to be delivered but sound too good to be true the fact that I could pay in 12 months with no interest. In my last month of payment I was surprised with $541 extra in my statement. I contacted customer service and I was never treated this bad in my whole life. Attendant and supervisor were both extremely unprofessional, rude and none of them were able to work the issue out. I honestly feel like I was pranked. I contacted them again thru facebook messenger, so they opened a ticked and told me that they would get back to me in 2-3 days, it is been a week and guess what? NOTHING! I have seen thousands of 1 star review regarding this company´s policies, how dishonest they are and how bad their customer service is... but I feel sorry for people that will fall in that kind of trap like I did, and I am posting this review here to let people be aware about what kind of company they are dealing with. Hope it helps!

I was very excited about my 1 week vacation in PCB. After 2 whole years I was on countdown... When we got there to check-in I noticed that something was off. They gave me the keys and I took the elevator. Got to the condo and when I walk in I noticed that people were living in there. Went back to front desk and they told me that they gave my condo do someone else as a mistake. After 2 long hours they found me another one in the building and when I open the door I felt like I went back to the 70's. Place was full of sand on the floor and extremely filthy, bathroom doors had no locks, stove was broken, leaks on the ceiling, bad electricity issues... long story short, place was not worth the $1000 I was paying. I talked to the manager and the only thing I got was $169 check-in fee back. It ruined my vacation and I am leaving this review here to let people know that it is better to find some place else in Panama City Beach to stay. My experience was not satisfying at all and I feel extremely at loss. Beware!

This company ruined my vacation. Beyond being a big huge mess and cheap, they change flight time several times and do not get any responsibility, even if unexpectedly you lose your flight because you got an email 90 minutes before departure. Their system was down and got no help because employees are poorly trained and do not know how to handle critical situations. Coming back, the flight delayed almost 2 hours, changed gates 3 times at Cancun Airport and it took almost 1 1/2 hours to get our luggage! Their planes smell bad, windows are dirty, I found a disgusting curly hair on the pillow and before landing they asked me for the earphones be given back to them (argh...). This was so far the worst experience I had and would never recommend this awful airline to anyone. If you want to go on a pleasant vacation to Cancun, go by Delta!