BD B.

I have worn Keen sandals for years (purchased from retail stores). I purchased a pair on Keen website a month ago. Had a defect in a loophole on one sandal and fit was significantly tighter than all my other same size Keen sandals I have had before. I emailed them from their website twice since long hold times to replace and after a month of no reply I finally reached Keen by phone after 45 mins hold. I received the absolute worst, unacceptable customer service I have ever received even when I spoke with Manager she was VERY RUDE and all I was asking for is a pair in a size that I could wear. I have never received such rude service when the customer wants the product that they can use. The employee was rude and did not resolve such a simple issue. To have such horrible customer service on what is a premium priced sandal is a deal breaker for me giving them any future business! I will never buy Keen footwear ever again! Shame on Keen to lose loyal customers over such horrible service when they could simply reship the correct size like Zappos, Amazon, and every other online company! Buy other brand sandals where the company values your satisfaction and gives service in the cases there are both defects and fit issues. Additionally they removed this same review from their website as others have also posted so their website reviews carry no validity. Do your research if you choose to buy.