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I ordered three items for a total of $144.90, two of the three were not what I ordered, completely the wrong items. Not to good so far. I kept one Marrakesh Dress and returned the other two items with a note explaining the error. I was refunded $54.95. That pretty much sums it up. My $40 dress cost me $90 after all the miscellaneous charges, it was totally their mistake. Don't believe the "Free return" business, it will cost you.
Tip for consumers:
Returns are going to be very expensive, not such a good deal after all. Don't be fooled.
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Hi B,
Thanks for contacting us here on SiteJabber. I'm sorry to hear you received wrong items and you were charged return shipping for this return. When you reach out to Customer Service about the issue, as is requested on the back of the packing slip and on the return page in your account, they make a special return and will waive return shipping. The returns team at our fulfillment center isn't able to issue any kind of refunds other than what is listed in the account. The following the following note is listed on the top of the returns page which you see before making the Return Authorization: If your item was defective or damaged in transit, or you received the wrong item, please contact customer service. This note is there to ensure you'll be properly refunded since only the agents can process the returns so that you aren't charged any return fees.
I apologize if there are any miscommunications in regards to our return policy. We do offer free returns for store credit, per the return information listed on our website. We offer 2 return options: Store credit for the purchase price of the item and free return shipping, or a refund in your original form of payment minus a $8.95 return shipping fee. You can view the full return policy here: https://support.ideel.com/app/answers/detail/a_id/72
If you can please send me a message with your order number I'll be happy to resolve this issue for you and refund any fees that you shouldn't have been charged. In the future if you receive anything that is incorrect or damaged, please make sure to reach out to customer service at support@ideel.com or using Live Chat: https :// support. Ideel. Com/app/chat/chat_launch/session/L2F2LzEvdGltZS8xNDE0NTI5MzYwL3NpZC9zSTVsMjE2bQ%3D%3D and they will be happy to help resolve any issues and ensure refunds are issued properly. I look forward to your response and helping you resolve this issue.
Best,
Jason Faria
Director, Ideel Customer Service