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Bbrice m.

Contributor Level

Total Points
85

1 Review by Bbrice

  • MaxSold

4/1/19

They have hidden fees, items are not correctly marked, they most definitely bid on items to make prices go up. Waste of money!

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MaxSold I. – MaxSold Rep

Response: It’s disappointing when we haven’t made our transparent bidding process clear to a customer. Our fees are listed on our site, confirmed by the bidder prior to being allowed to bid, and are pointed out each time a bidder wishes to confirm a bid. Additionally, any items found to be in a condition other than what is listed on the site is subject to a refund claim made at the discretion of the winning bidder as either a full or partial refund. Finally, Bidders on Maxsold experience competition from other bidders (no other entities) - just like fair and transparent auctions have been run for centuries. Some of the more savvy bidders use Maxsold’s ‘Maxbid’ feature. Clarification on this feedback is found in these FAQ articles:

1) Why do I get immediately outbid sometimes:
https://support.maxsold.com/hc/en-us/articles/203144324-Why-do-I-get-immediately-outbid-sometimes-

2) How do I enter a Maxbid:
https://support.maxsold.com/hc/en-us/articles/203143774-How-do-I-enter-a-maximum-bid-MaxBid-and-can-I-outbid-my-own-bid-if-I-increase-my-maximum-bid-

3) What is a Buyer’s Premium:
https://support.maxsold.com/hc/en-us/articles/203144004-What-does-the-buyer-s-premium-mean-

Therefore, so long as another bidder has a higher maxbid, underbidders will continue to drive up the hammer price while remaining ‘outbid’, just like if a bidder in a live auction kept their paddle in the air for the auctioneer while other bidders attempted to outbid them.

When a bidder has concerns, Maxsold is able to share the bidding history (scraped of names for privacy reasons) with the bidder. If the bidder felt compelled to meet an actual winning bidder, they would find them at the pickup (where 98% of everything is sold and removed on average - further demonstrating that bidding is occurring among other valid bidders only and without intervention from Maxsold).

Bidder’s who feel their bid is too high after considering and being shown the bid with buyer’s premium at the time of bid confirmation are allowed to cancel their bid confirmation.

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