B b.

Order date is Feb 1st. Paid for 5-8 business days shipping plus insurance after reading reviews thinking that oh, if I pay extra at least my package will get to me on time. My order was received, processed and shipped all on Feb 1st. I check my order status and it says shipped Feb, estimated ship time 5-8 business days. By the 10th I see no change in tracking info so I reach out to customer service.

Here's what I get back when I submitted my ticket

We're sorry to tell you that we used Postal Service to ship your order incorrectly. We sincerely apologize for the inconvenience. Your order was shipped out via Postal Service on 2017-02-01. The tracking number is *******. You can track it in the following link: http://www.etaex.com/tracking.html NOTE: The online tracking information may be updated slightly later than the actual shipping situation, we ask you to be patient while waiting for the updates. Due to an extremely busy schedule of the customs, it's normal that you still haven't received the package because it's still in transit. However, if you do not receive your order by 2017-03-11, please contact us as soon as possible. As a token of our apology we offer you a rewards worth shipping fee 4.71 USD.

Ok, so I pay for a certain service, you "forget" and then send me "rewards" on your site? I don't need the money. It was supposed to pay for FASTER shipping. I paid for it. Stop forgetting. People have deadlines in their lives, they need things done at certain times. If you know you are incapable of shipping quickly don't advertise that. Just so we know its going to take the same 30 business days as usual. This kind of misrepresentation is inexcusable.

Bottom line. If you don't have a month and a half to wait for your order, forget the whole thing.