Bayley r.

So basically here's the run down:
I ordered a short sleeve t-shirt dress that was plain and black. The dress I received was 2 sizes too big and was a completely different dress.
Here's the email thread between myself and whatever horrible customer service ASOS has:
ASOS:
I am sorry to hear to hear you received an the incorrect item. Please be assured this is not a regular occurrence here at ASOS.

Sadly, when your parcel was being processed the replacement CURVE Ultimate Smock Dress you requested was out of stock, so we were unable to replace it for you.

Please send the incorrect item back to us within 28 days of receiving it. It can take up to 10 business days for your return to arrive at our warehouse. Once it arrives, well refund you for the item within 24 hours and drop you an email to confirm.

Youll be refunded back to the payment method you used to place your order and the funds will show in your account within 5-10 working days of the refund being completed. If we're not able to issue your refund as expected, we'll be in touch.

Me: Unfortunately I am having trouble understanding why I am responsible for the daily check in on the Back In Stock link. I have an expansive background in the retail industry and am well aware that you should have a way of finding out if/when this product will be back in stock. I do understand that human error can play a large role in this mistake but Im having trouble with the fact that the incorrect style and size were sent to me. It almost seems like this was blatantly done because the packer was aware that the item was out of stock when they were packaging and didnt want to have to deal with communicating to me - the customer - the issue. I ignored the negative reviews that I read throughout various parts of the internet to give you the opportunity to provide me an excellent first shopping experience with you; its disappointing that I was let down. Please have your team notify me when the item is in stock.

ASOS:
Thanks for getting in touch. I'm sorry to hear you didn't receive the correct item for your order *******.

Sadly, we're unable to let you know directly when the item comes back in stock. We would never send an incorrect item on purpose as when we sometimes come to pack orders items have become unavailable, we would then contact our customers directly at that point to let them know that the item is out of stock.

I know this isn't the outcome you were hoping for Bayley.

To make it up to you, I'm including a 10% discount code to use on your next order.

Me:
Sadly, you are unable to make it up to me and therefore lost a customer. Keep your 10%. I will be sending back the item and will throughly check up on updates about my refund.
I'll be posting a review of my experience in hopes to save someone else.

Then I got angry and sent a double email adding in this:
Also, if my order wasn't in stock then why was I able to purchase it in the first place? You should highly consider working on the statuses of your items.

Basically there is ZERO help from customer service whatsoever. All they do it off you a 10% off code which, might I mention they have sent to me 3 other times randomly before so that I would review them.

DO NOT AND I REPEAT DO NOT ORDER FROM THIS STORE. I was not smart enough to not check their online reviews beforehand otherwise I'd probably not be in this situations.

Best luck to anyone who decides to order from them.