Bayar G.

I have been trying to book a flight with the hotel... eventually I didn't like the price for the flight... so, I changed my mind to book with them anything. Customer assured me that there will be no any charge on my credit card... ( I was stupid enough to have it on my file). After a month I found out that there was a charge. When I called Booking Company they simply explained me that I should've call the hotel to cancel the booking. When I tried to explain them that I didn't do any booking, and one of your Customer Assistants was just looking through the options with me, she asked me to hold. After while the she returned to tell me the hotel wouldn't give refund... of Course They wouldn't... your careless, inattentive to details employees should know how to do the job!