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So, recently moved from Borderlinx to MyUS - must say huge difference. They know how to treat their customers. This is with regards to my second shipment now. For some reason credit card got declined at the time of the payment. I was only able to rectify this the next morning, and as per the website the inform to wait 30 minutes to have the status updated. Took a bit longer and no update so i contacted an agent on live chat - Abubaker - very quick response, pulled up the shipment info and informed me that it was shipped and sent me the tracking number. I was shocked. They had shipped it from the night before, even though payment was still due. I am 1000% sure Borderlinx would never have done. They are serious about pleasing their customers and seems willing to trust. Looking forward to a long relationship with this company if it continues like this, will be telling everyone i know to use them. Oh i forgot to mention - also cheaper to ship than Borderlinx XD
Just received this in my email:
Dear Borderlinx Customer,
It is with great regret that we have to inform you that we are suspending all cross-border shipping, effective immediately (June 5,2018).
As you know, shipping from our hub in the US was suspended on May 8,2018 due to a financial dispute with DHL Supply Chain (the company that was handling our US hub operation). We have not beeen able to resolve that dispute. DHL Express (a different company that has handled our Express shipping for 12 years) has now informed us that they will no longer provide cross-border transportation for your packages. As a result, we cannot sustain our shipping service from our hubs in the UK, Germany and Hong Kong (as well as the US, which was already suspended).
From now on, please do not order any items for delivery via Borderlinx, as they can no longer be shipped to you. We are seeking alternative solutions to ship any item already in your suite or any item that a merchant has already shipped to a Borderlinx hub. We will let you know as soon as we have something in place.
We deeply regret this situation. Borderlinx has been a pioneer in duty and tax calculations and cross-border shipping of packages all over the world and we want to sincerely thank you for being a loyal customer.
From the Borderlinx Team
Didn't happen soon enough good riddance
So finally my shipment status was changed, after close to 2 months. Thought i would share some information try to help out those in same predicament as i was. How did it get resolved you say? Called them and spoke to a customer service agent, contact number is *******246. I was on a live chat session and again was getting the same run around; we are sorry for the delay, it is being escalated... I decided that i had enough searched for their number and managed to get through. Agent explained that the shipment had been misplaced, not like what the chat session was informing, and that they have contacted the warehouse team and would get back to me soon enough either finding it, or informing that it was indeed lost and how to get a refund. In either case there would finally be closure. Almost 36 hours later i receive an email informing the package is shipped and would be delivered within 4 days by DHL. Hopefully they are not damaged after all this time. So if you having trouble, try calling the number above and speak to someone, might just do the trick.
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