Basic B.

Like everyone else, I placed an order for an expensive purchase, and was absolutely steamrolled by Net-a-Porter. First off, never in my life has a luxury company ever asked me for an access code for a credit purchase. I mean, I get it, I'm middle class and maybe I shouldn't be blowing my money on make up, but seriously? STOP JUDGING ME. Even my bank thought it was absurd, because they had already approved the funds and didn't think it looked suspicious. It certainly looked vaguely fraudulent when I called! And then when it came to delivery, what a PITA. We have an access point set up at our apartment so that all UPS deliveries go to a nearby store (because we've had packaged get nicked before). But nope, Net-a-Porter refused to deliver to an access point because I had to sign for the package *personally*. They did not seem to understand that I work in a secure office building where personal mail is explicitly forbidden, and it's just not an option. They did not understand that no, I could not take a day off to wait for my package, nor the fact that my apartment building offers no access to non-residents. Literally, no one would be home to sign for this package and delivery people can't get in anyway. So not only did I have to tell them I AM POOR AND I CAN'T AFFORD A DOORMAN/CONCIERGE but I HAVE TO WORK FULL TIME BECAUSE AGAIN I AM POOR AND THIS IS AS GOOD AS IT GETS FOR ME. They didn't understand that the UPS driver could not just leave the package, because it would surely be stolen. And if it didn't get stolen, then my package would melt outside in the hot sun on my concrete entrance in the heat and humidity. After all was said and done, I had to drive to an even sketchier part of town to pick up and sign for my package at the UPS depot at 8:00 pm at night. LIKE MY DAY WASN'T LONG ENOUGH. The whole process was absolutely mortifying. I just felt dirty and like I wasn't "good enough" for their service. They questioned my payment. They questioned my standard of living. I just wanted to spoil myself a bit and now I feel even worse. It's safe to say that I will just order my "fancy" make-up from Sephora or Neimans or Nordstroms or Saks from this point forward. Or maybe even directly from the company. Awful. Sincerely dreadful. I gave two stars because I finally received all of the cosmetics that I paid for and the brands are the high quality that I have come to expect (five stars), but Net-a-Porter is horrible and I would give them zero stars, if I could. I feel like they were punishing me for being "lazy" and ordering everything I wanted through one portal. HAH. Convenient? Never.