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Barry W.

  • 1 Review
  • 7 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since November 2019

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1 Review by Barry


If I could rate less than 1 star I would.

Although they have a sizing chart and I ordered 5 different items the same size they arrived with the same size labels but were all different sizes. Quality control is obviously a major issue, the clothing was much poorer quality than showing in the pictures. Rosegal policies on trying to return the product for refund breaches Australian consumer Law and they wanted me to pay for postage to an international site instead of returning to the sender address. They also want to keep postage and insurance from the refund and offering 20% of the purchase price or donate the clothing. Why would I pay anything for their poor quality control?

I sent the items to the sender address and they advise it is against their policy so I disputed the whole transaction with my credit card via the bank some time ago and have managed to attain a full refund via that avenue. This was the first and last purchase from Rosegal, Believe the reviews and save yourself the pain - DO NOT BUY FROM HERE!
rosegal r. – Rosegal Rep
Dear Barry,
Thank you for your feedback.
For the quality issue:
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
For the size issue:
Please note that ROSEGAL provides a size chart on all our item pages to help our customers choose the correct size.
For the return issue:
Please not that we can only accept authorized returns in line with our warranty and returns policy.
Please see here for more details: https://www.rosegal.com/terms/.
We apologize for any inconvenience.
If any issue, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Best regards
ROSEGAL Customer Service

Barry Has Earned 7 Votes

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