My first transaction went smoothly. Then I had one where the tokens never arrived. Refunded. Foolishly, I tried again. I had a success and then a failure. Had to go through 20 emails and eventually a video capture of my screen. Again, got a refund. Their email says "Unfortunately, there was a one-time technical issue with Helium." Not true. At that point, it happened twice. I asked if there was something I might do differently. Got the answer below:
We just get a response from the technical department. Our system could not correctly determine the deposit, this could be due to the following reasons:
- the exchange could have been created not for a unique amount;
- your coins came with a delay.
To avoid such situations, we recommend that you create an exchange for a unique amount, such as 123.4758 and send exactly this amount. Also, send coins immediately after creating an exchange, without delays.
In the end, I got my token back twice. Am now on email #4 with regard to getting tokens back on fail #3. If it is a scam, I'm not sure how the scam works. Perhaps they wait for people to give up. Seems more like gross incompetence to me.