My fiance LOVES her ring and that's all that matters. I was disappointed that the customer service people do not seem to be properly versed in the lifetime warranty, its limits, exclusions, etc. I had to change my setting after ordering because of this, causing a significant unexpected additional expense. Also, I was VERY surprised that there was ZERO follow up to see if I was happy with the purchase. All I keep getting are endless e-mails flooding my mailbox with offers, but not satisfaction survey.