If you are going to order a rug or small item to be shipped, I am sure it would be fine. For furniture that they are to deliver and build - run. Delivery service vehicle "broke down" the first delivery attempt, I waited 4 hours for nothing. The 2nd delivery attempt, they came at the end of the 4 hour window with two burly truck drivers that didn't know they were supposed to assemble. They did, and they broke the piece. Customer service is on the ball, but they don; t do anything helpful. Stay away!