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I ordered 7 items they were all the cheapest materials and workmanship possible. I wear a 1x but by their size chart I ordered 3x, I got a top that was US medium, one pair of Capri were a 0, that's zero US. I know this because my model granddaughter is a 0 and she tried them on, plus the fact that I've never seen such cheap, nasty fabric! Horrible, awful, terrible, don't do it...need I say more?
Contacted customer service and they promptly responded. They generously offered a full refund without having to ship items back to China. We'll see if they live up to it!
As promised, I received my refund. I must admit I was shocked. The customer service process was quick and efficient! I'm impressed.
Tip for consumers:
That the material is cheap, workmanship is shody, sizes are wrong.
Customer service was surprising! Response within 24 hours, refund within a few days!
Products used:
None. I can't rate the return service, I just started the process yesterday. They do, however, promise a long and complicated return policy, I'll let you know
Absolutely the worst! I place a $275-$300 order every month through Kroger's. Every month there is an issue. Kroger says "call Insta-cart", the only thing Insta-cart reps can say is "I can't" and "call Kroger". Well today tops it! I placed a $300 order, my poor shopper, Nicole shopped the entire list and when she went to check out Insta-cart POS system cancelled my order! Nicole gets maybe $10, and she has to put $300 worth of groceries back and doesn't get my $30 tip and I don't have my groceries or money! I am handicapped and don't drive, I have a can of soup and 2 pieces of bologna and 1 roll of toilet paper, this is Thursday, no way I'll get my money back before Monday, today is a holiday. I had $90 worth of coupons on this order including free delivery, all of which expire on Sat. Kroger gave me a $30 dollar credit for the coupons, big woop but it wasn't their fault so all good. I called Insta-cart saying that I would not pay them $9.95 for a delivery on Monday when it was their fault that I don't have anything to eat and my free delivery will have expired. Again I got "I can't", "Kroger's collects the money", "we only get $3.99, call Kroger"! That from the rep and the floor supervisor, the supervisor finally gave me a $5 credit but I couldn't use it on Kroger orders because Kroger collects the money... WHAT? YOU SCREWED UP! NOT KROGER! Get SHIPT, stay away from anything Insta-cart
Bari L.'s review of Instacart earned 6 Very Helpful votes
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This company claims to be custom fit so there are no returns accepted. There was no request for...
I want a complete refund for the two dresses That do not fit properly. My next contact is the...
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101131187 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox