The pad I purchased was to be for my 14' trampoline. It is one full section too large. I have contacted the company several times, I have sent them pictures to prove it is too big and my tramp IS 14' and the 6th time I tried to get this solved I was told it was at management and they would get back to me. Unfortunately they haven't. The pad is cheaply made with cheap materials. The customer service stinks. I would never recommend this place.
Dear Barb,
Thank you for your recent comment.
We can not figure out the information with the email you have provided, could you please send us the right email address or the order number?
Hope to get your reply.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com