Ordered boots that were so poorly designed is almost impossible to get them on the opening at the top was not large enough for your foot to slip through. Another pair of boots were way too big and then the clothing I ordered was just as a general rule shoddy and cheap, like tissue paper. When I email them to figure out how to return I was informed that I was past the return date which is 14 days meanwhile my order took over 30 days to get here. No offer of an exchange or or anything other than sorry read the return policy. Don't believe the beautiful pictures the clothing doesn't look the same when you get it. The only thing I'm actually happy with is a ski cap.
Sorry for the inconvenience. Could you pls tell us your order number so we can check and handle it for you?