I ordered a jacket from Stella and Dot on October 2. It took more than a week to get to me. it was too big. I found out that I had to go through a "stylist" to get the return label. That took a couple of days. I mailed the jacket back on October 13th. About October 23rd, I get a note from the "stylist" asking if I had returned the jacket yet. I told her that I wanted to cancel the order and get the money credited back into my account. Basically it took a whole month and i still didn't have the jacket in the right size in my hand.