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Barbara S.

  • 1 Review
  • 1 Helpful Vote
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Experience: Home & Garden

Member since August 2014

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1 Review by Barbara

8/31/14
Recently had a washer serviced due to sensors malfunction. Washer is only 2.5 years old. Not old enough for major service.
When calling for service, I waited on hold for over 10 minutes each time. (one time I called and at the call director I selected SALES not service and got right through).
Took over a week to an "appointment" for service on site. When calling checking for time of day all I would get was a standard recorded message after my 10 minute hold.
I bought Maytag because of the reputation. Reputation is bad and I am redoing entire kitchen and will not buy any Maytag products
Service person was very good.
They quoted me $149.95. Cost was almost $210. I saw the part. PRICE GOUGHING. I am in service industry and do onsite service. I know what things cost. Job took much less than hour.
I HAVE HAD WASHERS FOR OVER 20 YEARS THAT DID NOT REQUIRE ANY SERVICE.

Tip for consumers: DO NOT BUY MAYTAG OR PARENT COMPANY WHIRLPOOL

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