The dress color was not what I wanted but would have worked had it not been much longer than expected or what i wanted, i decided to return it. Initially had trouble as i thought they were not responding to my emails, however the problem was their responses were going to my spam folder. After the kinks were fixed, they issued a full refund for the dress promptly. You do not have the ability to talk to anyone, which is what i did not like, however it was beautiful at a great price. The reason for the review is that there were many dissapointed with their product or service, i thought they deserved someone pleasantly surprised