Barbara P.

When we booked (by phone number) at what we thought was the front desk of the Hotel we called. NO we got Reservations.com. We booked our hotel room last February for an overnight stay in April. I called the number and we booked the room with no problem and I even got a confirmation emailed to us. Two months down the road on the day we are scheduled to leave for this trip (literally 2 hours before) we got a call that they were overbooked and there no longer was a place for us to stay. After talking to Customer Service for well over 2 hours our reservation was totally cancelled along with our trip. It was suppose to be an overnight trip with my daughters and friends. There is no remorse at all from this company. I would not recommend this company to anyone!