Barbara M.

I absolutely recommend you to stay away from this company, whose client service, located in Russia, perfectly reflect the horrible Soviet-era attitude towards clients.
I tried to buy a ticket for a Russian friend and was contacted by the security service because it seemed strange to them that a Russian traveller was paying with a Western credit card (although there is already a safe verification procedure by the bank implying an sms code being sent to the credi card holder's modile). They asked EITHER for the transacation code OR for a photo of the credit card and passport of cardholder WITHIN two hours. The first time we failed to send the documents in time and the transaction was cancelled. We tried a second time, sent all the documents. First they said "we do not want a scan of the passport, please send a photo". We sent a photo. Then they said "please send the transaction code as well". This implied calling my bank and I was just fed up with it and said that the message said "either... or", not both. They replied "yes, but the photo of your passport was of poor quality..." (BTW it was absolutely normal, perfectly legible). I just decided to cancel the transaction at this point.