I ordered a Reborn Pintuck Tunic from Zulilly. I googled the item to check on quality and prices elsewhere. After reading negative reviews, I was hesitant, but the top was inexpensive, and I could always donate it if I was unhappy. It took some time to receive, which was stated on the website, so I was not surprised. Yesterday, a beautiful top arrived that fit perfectly. The material is soft, and I checked all the seams to make sure it had been sewn well. The tunic looks adorable with leggings or skinny jeans, and if I were younger, I could wear it as a short dress. I didn't have any issues, so I did not use customer service and cannot speak to this issue. I ordered an inexpensive top, what I ordered arrived, and I am happy to wear it. They do not lie on the website... delivery is slow, there aren't any refunds, I read every FAQ, but for $24.00, I received an great top. Make sure you read the web site conditions before ordering.