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Experience: Clothing & Fashion

Member since September 2019

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1 Review by BARBARA


BerryLook sizing is absolutely APPALLING and they DO charge for shipping!
I purchased two (2) swimwear items, which were unsatisfactory as the sizing is ridiculously whacky! BerryLook refused return, although the items were hygenically tried on but never worn, used, wet, washed or labels removed!
BerryLook offered me a $15 voucher by way of credit compensation, then advised it expired in 36 hours.
When I tried to place my order, THE $15 VOUCHER WAS NOT APPLIED!
Only a 5% new customer discount of 0.84 cents was applied!
AND although the website clearly states FREE WORLDWIDE SHIPPING, I am being billed $11.65 for SHIPPING!
I have tried to email BerryLook = fail! There is no phone number, and BerryLook's own
Contact Us page fails because it will not permit the Captcha to be submitted!
This is an absolute DISGRACE.
Australia is a HOT WEATHER COUNTRY of 26+ million people and rapidly growing.
BerryLook is incapable of accurate SIZING; BerryLookand makes offers of Credit Vouchers impossible to utilise, and makes charges for shipping even though it clearly states FREE WorldWide Shipping on its site.
I am unimpressed, not happy, and have wasted nearly three (3) hours of my SUNDAY trying to make a purchase using my valid voucher offered by BerryLook and have been unable to get anywhere except very, very annoyed!

Berrylook B. – Berrylook Rep

Dear Customer

Thank you for your order and post here, we are sorry to let you wait for such a long time.
Would you please offer us your order number and the problem with your order to review@berrylook.com so that we can confirm with relevant department and solve your problem as soon as possible.
Thank you for your kind support and cooperation.


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