Have been a loyal customer since the 80s and have recommended the site to many people who have been complaining to me of late about bad experiences and not finding much to buy, prices being high, few bargains, lousy packaging so things arrive broken, etc. Then, I, too, began experiencing this. I don't buy much from STP anymore because it's only about one in four items that work out for me and it doesn't pay to send anything back. Best to donate it to Goodwill. Sorry, STP, you were fun while it lasted.