Barbara H.

I was hesitant to buy from HerRoom as I knew I was probably going to have to return as I wasn't sure of my bra size. I've read (especially on this site) a lot of bad reviews about not being able to get an exchange/refund. I have already had to return 3 bras and I have not experienced any problem. While it took a little longer than I'd like to get the refunds, I got them without questions. I know a lot of people usually only leave reviews when they have bad experiences so I wanted to leave my good experience. Makes me just assume some of these people probably tried to return worn items with missing tags, etc. And by the dates... I'm betting it's even possibly ONE disgruntled customer.

How a company like this stays in business? I think it's because they offer such great "deals" online; however, this is what usually happens (I fell for it THREE times): Order 1: Never arrived. Called customer service. Waited 65 minutes. They said it was on the way. A lie. Never got the item. Never got a refund. Order 2: I got the item; however it was a different color than what I ordered but whatever. However, when I looked at my bank statement, I realized I had gotten charged the FULL price of the item, NOT the advertised discount. I called but when it said "wait time currently 83 minutes" I hung up. F that. Order 3: After 3 weeks still waiting. LESSON LEARNED FINALLY. I'm never shopping here again. I think they are just trying to grasp whatever money they can before their inevitable irrelevancy... just like Sears. Go away JCPENNEY YOU SUCK.