Barbara H.

We ordered rather an expensive 6 seater dining set from them. My husband received a text message confirming the delivery of the order on Wednesday, straight after that another text that we shouldn't be waiting for it because it isn't coming. This was in the evening when he already arranged taking a day off work.
The order did arrive on Thursday but to his surprise only 2 chairs were delivered instead of 6. After spending 45 min on hold trying to get through to the customer service, he was told by the agent that the order shows as delivered (!) and she isn't sure why only 2 chairs arrived. Well, how were we supposed to know?!? He arranged another delivery for this Saturday. As we didn't know when the order would come, we couldn't make any plans for the day.
Today, the driver turned up with only 2 chairs not 4! He was rather rude, kept saying he doesn't have 2 boxes only one and pushed us into accepting and signing for the delivery - why was there no option as signing for it as incomplete/damaged? He drove off.
I then rang World Stores, spent 30 min on hold and the call didn't lead anywhere. The agent said that the delivery is showing 1 parcel out of 1 (yes, I know this, I was present at the delivery) and said she can't do anything because customer services are not in over the weekend. Whose customer services?!? Do they have multiple customer service departments or what?
I demanded a compensation, she said she can't talk to me because I'm not an account holder.
I then requested a phone call not an email from their customer service manager, she said they can't call me because I'm not an account holder. I then asked the manager to ring my husband, I was turned down again.
I asked for the name of the manager, I was yet again turned down as she said that she doesn't know who will be working next week!
The the agent refused to give me her full name saying "I'm not obliged to do so"
After 2 deliveries we still haven't received everything so will need to take another day off work and frankly, I'm expecting more issues to happen.
Their customer service is absolutely disgusting, this was our first order and definitely the last one and I will be discouraging all our friends and family from shopping with them.
The sooner they go bust, the better!