Barbara G.

When I go to purchase a product I would like to believe when the site says it is in stock. But you can't believe that it is actually in stock when ordering from Plow & Hearth.

After placing an order and waiting three days for a confirmation or tracking number, I looked at the status of my order and then said product was on backorder. So I called them on the telephone and they verified that it would be almost two weeks before they got another order in.

Less than an hour later after thinking about it I called them back to cancel my order and lo and behold they then claimed that a quantity had been received in! Not only was the quantity received in but my order was now in processing and they were unable to cancel the order. They said they would try and send an email to the shipping department but there was no guarantee that the order could be cancelled no. I guess they don't have telephones in the shipping Department!

Now it's going on 3 days and the order status still says processing!
I would steer clear of any site that tells you they have product in stock such as Plow & Hearth! First and last time placing an order with them!