Barbara G.

I ordered a housecoat om 12/14/20 as a Christmas gift for my daughter-in-law and it was too large. She said she had just bought herself a new one so didn't need it. I returned it immediately at a UPS station on 12/26/20 following all instructions and it was in perfect condition, unworn and had all tags still attached. UPS tracking says it was out for delivery on 1/11/21 but nothing after that... calls and letters have got me no refund, just excuses. I will let my credit card company handle a refund for me and not order from Victorian Tracking again... excuses of COVID and Christmas are no longer working as I get packages immediately from other companies. Such a shame since this company has beautiful merchandise and I had so much more I wanted to order. I won't now. Wish I had read these reviews before I ordered.