Barbara F.

Totally appalling, incompetent service. I ordered 5 items, nearly 2 weeks ago, that claimed to be "next day" delivery. When it came to select the delivery date, next day wasn't available, and the only other day I could be in for the delivery was nearly 2 weeks on. Fair enough, I understand that next day is not always possible. But since I have waited nearly 2 weeks and have selected, from their choice, a date for delivery, then I assumed the items I had ordered would have been delivered on time! NOT THE CASE! Out of the 5 items I ordered only 1 came on the correct day. ONE! It is a bed frame with NO mattress! Ridiculous! By 4pm I was concerned that something had gone wrong with the delivery, so I phoned the office. I spoke to a very nice man who said that yes, all 5 of my items were on record to be delivered that day. So I waited. More hours past and still NOTHING! I wasted an entire day waiting on 4 items that were not been delivered. What is the point of the "select a day" delivery option if nothing is going be delivered that day? The next day 3 out of my 5 items had been delivered. When I contacted them regarding the other 2 it turns out that they had not left the depot yet. Farcical, ridiculous, appalling service.