Barbara F.

All the previous reviews are about Olay products, nothing about their website. I pretty much love everything I've tried from Olay, but ordering online is a nightmare. The website is difficult to navigate (i. E. search terms bring up nothing) and supposedly "Olay insiders" (signed up for their emails) get 20% off, at least that is their current promotion. Nope, doesn't happen. I've gone round in circles with Olay CS trying to resolve this; but I think their I. T. Department just doesn't get it? How can a huge company like P&G have such a terrible I. T. Department? How hard would it be to generate a 20% off code? To their credit, they have tried to rectify this by sending me pre-paid debit cards, but those are clunky and inefficient to use online. Again, a gift card... NOT a debit card... would be the way to go here. Once I finally did order, I got an email message that "one of your items isn't in stock". Ohhhh Kaaay... but nothing to indicate when it *would* be in stock or if I would be refunded the charge? It took a couple of follow-up emails to resolve that. P&G/Olay, get your website in order! You're a huge company, please have a decent website!

They are frauds and scammers. They charged me for an order that I did not complete or authorize, then told me they couldn't cancel it because it was "processing" Now I just got a shipping notice and have to go through the laborious process of returning it and hoping by chance they do the right thing and refund me. Already filed a complaint with the BBB too. Offshore CS with people who... well, there's a language barrier, but they are also RUDE a. F. and will tell you it's your fault for this happening. Horrible, horrible company.