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Barbara F.

  • 2 Reviews
  • 16 Helpful Votes
  • 0 Thank Yous

Experience: Beauty, Home & Garden

Member since April 2019

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2 Reviews by Barbara

All the previous reviews are about Olay products, nothing about their website. I pretty much love everything I've tried from Olay, but ordering online is a nightmare. The website is difficult to navigate (i. E. search terms bring up nothing) and supposedly "Olay insiders" (signed up for their emails) get 20% off, at least that is their current promotion. Nope, doesn't happen. I've gone round in circles with Olay CS trying to resolve this; but I think their I. T. Department just doesn't get it? How can a huge company like P&G have such a terrible I. T. Department? How hard would it be to generate a 20% off code? To their credit, they have tried to rectify this by sending me pre-paid debit cards, but those are clunky and inefficient to use online. Again, a gift card... NOT a debit card... would be the way to go here. Once I finally did order, I got an email message that "one of your items isn't in stock". Ohhhh Kaaay... but nothing to indicate when it *would* be in stock or if I would be refunded the charge? It took a couple of follow-up emails to resolve that. P&G/Olay, get your website in order! You're a huge company, please have a decent website!
They are frauds and scammers. They charged me for an order that I did not complete or authorize, then told me they couldn't cancel it because it was "processing" Now I just got a shipping notice and have to go through the laborious process of returning it and hoping by chance they do the right thing and refund me. Already filed a complaint with the BBB too. Offshore CS with people who... well, there's a language barrier, but they are also RUDE a. F. and will tell you it's your fault for this happening. Horrible, horrible company.

Barbara Has Earned 16 Votes

Barbara F.'s review of Olay earned 16 Very Helpful votes

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