BARBARA D.

Bought a new pizza prep fridge a couple of years ago, no problems still working. Then, SL300 food slicer about 8 months ago and it was sold already damaged. Have been in contact with them by phone three times, got patronised and got no customer service whatsoever, so I wrote to the director who kindly "entertained" me in a three months long sterile email conversation to find an agreement since we could not send back the slicer since it's the only one we own and they do not supply a subtitute while in repair. In the end, we had to spend an extra £120 to repair a slicer "under warranty" to substitute the belt which, we already identified as the problem but Easyequipment's experts could not see anything wrong with it after sending few videos. If you do not have money to waste, do not bet on their appliances and customer service.