I ordered a snow globe for my mom for Christmas on line. The globe itself cost around $37 dollars, the engraving cost just about the same. (I Love you Mom). I got it in about a weeks time. Upon opening it, at first i thought they had forgotten to engrave it, but it was worse, they had engraved it and the etching is so faint you can barely see it. For the amount they charge per letter i expected to be able to see it. I have ordered two globes from them in past years, one in store and one on line, and while pricey they both came out nice. I have emailed them 3 times since receiving the item and no one has bothered to respond.
I know we are all busy with the holidays and all, but i feel this is poor customer service.
Will take future business elsewhere.