I did not want to give them any stars. I have never had a problem with UPS, FedEX or USPS delivery. Package indicated it was delivered 11/30 - it was not. I was home all day and evening and received two other deliveries that day, one from FedEx and one from USPS. Tried to "chat" with them online and they indicated they "couldn't understand me". NO COMPANY should use this delivery service. My Fanatics package was likely stolen by the person entrusted to deliver it.